Account Director

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For the past 26 years Klick Health has helped life science clients bring their groundbreaking ideas to market. We’ve also spent that time creating an ecosystem for talented and empathetic individuals to chase their passions while creating long-lasting friendships in the process. What does that mean for you? Well, we grow a lot—like every year for 26 years and counting. And as we evolve and scale, so does our global reach. With that in mind, Klick Health is opening offices in key global markets, and hiring people from those markets who value the health of their communities.

Our philosophy is to invest in people early and to develop future leaders at all levels. It’s what’s put us on multiple Top 10 lists for workplace culture—we give people the necessary guidance and room to innovate. We know that career paths are seldom simple and straightforward, but we see that as an asset. If you feel like you'd be a good fit, please apply and join us in doing health differently.

By helping startup one of our regional offices at Klick, it will allow you to do the best work of your career. There’s just so much more opportunity and support here than you’re used to. We have no big network issues, no posturing, no politics, and no BS. You’ve never worked with a team like this.

You will deliver fantastic work to your healthcare clients. Why? Your team. You’ll partner across crafts to deliver outstanding creative, activation, tech enablement and more. We’re looking to you to extend and build the high-performing, people-first Klick culture in your region, which also means ensuring the culture is authentic to your part of the world.

At all levels within Client Services, you have a tremendous amount of ownership and autonomy to do what’s right for our clients. We are highly empathetic, and highly competitive. We are always looking for the win/win, and we play as hard as we work.

Management and Execution

  • Collaborate with your team to ensure precise  project execution, guaranteeing adherence to processes and regulatory requirements.
  • Meet challenging deadlines while maintaining meticulous attention to detail and a commitment to flawless execution to consistently exceed client expectations.
  • Review and manage project budgets with your expert direction to achieve success.
  • Collaborate with cross-functional teams in the delivery of launch programs.
  • Maintain an action and solution oriented approach at all times.
  • Ensure that all communications reflect Klick Health standards and contribute to a positive client experience. 
  • Thoroughly grasp clients, industry dynamics, competitors, key drivers, and the evolving business environment.
  • Diligently search for opportunities to enhance our clients’ business outcomes, persistently striving to deliver exceptional value.
  • Precisely articulate clients’ brand objectives, ensuring they seamlessly integrate into our strategic recommendations.
  • Play an integral role in shaping the account plan for each client, contributing valuable insights and strategic direction.

Experience

  • 6+ years client services experience in the advertising industry.
  • 2+ Years pharmaceutical/healthcare advertising experience.
  • Comfortable managing between 2-3M in client business.
  • Experience participating in brand planning.Launch experience is a plus. 
  • Intake of new client opportunities and brief coordination. 
  • Setup, lead and run client meetings, provide follow-up and recap notes.
  • In partnership with Project Management, review and create scopes of work.
  • Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively. 
  • Maintain and grow client relationships at the Product Manager and Associate Director level.
  • Exceptional presentation and communication skills. 
  • Full understanding of marketing communications and regulations of the pharmaceutical/healthcare industry.
  • Comfort and enthusiasm for integrating AI into your work
  • University degree required, MBA a plus. 

Requirements

  • Travel: As need travel to client, mainly in the US and Canada.
  • Valid passport is required.
  • Comfort with and enthusiasm for integrating AI into your work.

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

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Equal Opportunity

Klick embraces diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, disability, age, marital status, or family status. If you require disability-related accommodation during the application or interview process, simply let us know and we’ll work with you to ensure you have a positive experience.