Director, Intelligence

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

About Our Strategy Craft 

Klick leverages the industry’s most diverse yet unified Strategy craft that encompasses a constantly evolving range of domains.  This expansive canvas for strategic skills creates an environment that invites individuals to explore freely in ways that align with their talent, experience and aspirations.  The domains open for exploration include (but are not limited to) the following: Brand, Activation, CRM / Omnichannel, Social, Influencer / Creator Strategy, Customer Experience, Commercial, Intelligence, Strategic Future, Corporate Reputation and Public Relations, Gaming, Design and Storytelling, Applied AI, Global

What We Expect of Every Strategist

First off, be curious. Don’t ever view yourself as a finished product. Our growth depends on your growth - it functions in both directions. Strategy at Klick operates without traditional boundaries that often exist between domains or crafts.  We unleash every Strategist to pursue their full potential by harnessing the experience they bring with them while also engaging in new experiences that drive continued growth.

We operate as a cohesive team by embracing an ethos that revolves around strategic fluidity to tackle an expanding range of business challenges, developing solutions with rigor and consistency and an unyielding pursuit of innovation.

This commitment to innovation extends to how we engage one another.  We are fans of the “mashup”, melding our strategic talents to unlock new possibilities to benefit not just our clients, but our individual skills and perspectives.

This role creates value for clients through unique and advanced uses of data and design thinking to inform strategic hypotheses and solutions.  You will be instrumental in driving data-driven strategies and recommendations across various critical areas, including:

• Market Intelligence

• Commercial Analytics  

• Sales Operations and Targeting Strategies-

• Go-to-market Strategy

• AI Strategy

• Customer Experience and Excellence

Your skills are based on a blend of knowledge and experience with health data, consumer data, and business strategy.  You are deeply familiar with many traditional data sources but also think  outside the box when it comes to leveraging data and data technology in the healthcare space. This includes:

• Healthcare commercial and clinical data sources (IQVIA, Symphony, Komodo, Optum,  etc)

• Broad consumer and retail data sets (Nielsens, IRI etc)

You are experienced in helping clients to think about new solutions to ongoing challenges being faced in the industry. This includes:

• Sales operations and field force analytics in Pharmaceutical/OTC/CPG settings

• Sales force sizing, call planning, sales targeting, territory alignment,  incentive compensation etc

• Understanding of AI/ML and advanced analytics applications

• Targeting and segmentation strategy, marketing and activation strategies

You are someone that relishes the process of iterative, hypothesis-driven problem solving and brings structured thinking in ambiguous settings to the fore. This includes: 

• Ability to convey complex data findings to non-technical stakeholders. 

• Creative problem solving skills with a passion for innovation 

• Proven ability to thrive in an entrepreneurial environment

Your passion for data combined with your strong communication skills will support thought leadership throughout the agency. This includes:

• Strong written and verbal communication skills

• Experience developing POVs, published articles, public speaking events

Qualifications/Experience

• Bachelor's/Master’s degree in business, life sciences, engineering or a related field.
• Proven experience of 3-5 years in biopharma consulting/sales & marketing/commercial analytics/sales operations or related roles.
• Working knowledge of data analysis tools (e.g., SQL/Python/R) and data visualization tools (e.g., Tableau, Power BI) is a plus-    Demonstrated ability to turn data into actionable insights and strategies.
• Previous experience in AI strategy or customer experience enhancement is a plus.
• Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously. 

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.