Business System Analyst

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Company Description

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Technology Craft

Our Technology craft brings together system analysts, engineers, product teams, and data specialists who design and deliver solutions that support healthcare and marketing innovation. We focus on simplifying complex processes, improving workflows, and ensuring systems are scalable, compliant, and aligned with business needs across the organization.

Job Description

This role helps translate complex business needs into clear, actionable system requirements that support healthcare and marketing solutions. The Business Systems Analyst maps workflows, identifies opportunities for improvement, and partners across teams to ensure solutions are scalable, compliant, and aligned with user needs. The role combines problem-solving, documentation, and cross-functional collaboration to support high-quality delivery.

What You’ll Do:

  • Translate business needs into system requirements for product and engineering teams
  • Map workflows and identify opportunities to simplify processes and reduce inefficiencies
  • Ensure systems capture and flow data effectively to support insights and decision-making
  • Create user stories, specifications, and documentation and support testing activities
  • Collaborate with cross-functional teams and vendor partners to align business and technical needs

Qualifications

Required:

  • 5+ years translating business needs into system requirements in a BSA or similar role
  • Ability to understand core development platforms and learn new or emerging technologies
  • Understanding of healthcare or pharma compliance standards or interest in developing this knowledge
  • Ability to visualize workflows and data flows clearly for technical and non-technical audiences
  • Strong communication skills across technical and business teams
  • Experience collaborating in cross-functional delivery environments

Desired:

  • Exposure to healthcare software ecosystems
  • Experience integrating AI tools into daily work or analysis workflows
  • Familiarity with regulatory frameworks such as FDA, HIPAA, or 21 CFR Part 11
  • Experience documenting requirements for data-driven or workflow-heavy systems
  • Ability to support both discovery and delivery phases of system design
  • Curiosity for how systems, data, and processes work together to support business outcomes

Additional Information

Our Commitment to Inclusion

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us. Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

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Equal Opportunity

Klick embraces diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, disability, age, marital status, or family status. If you require disability-related accommodation during the application or interview process, simply let us know and we’ll work with you to ensure you have a positive experience.