Sr UX Designer

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

Are you obsessed with User Experience Design? Do you find yourself mentally redesigning every website and mobile app you use? Do you dream in prototypes, schematics, and flow diagrams? If so, you could be the next UX practitioner to join the team at Klick Health.

Our team is responsible for putting (digital) pen to (digital) paper and bringing to life the solutions Klick delivers. That means we get inspired by conducting customer research, working closely with clients, and collaborating with internal teams to create awesome experiences across omni-channel marketing systems.

This role is both strategy and design-centric:

You’ll look at the bigger picture, identifying client business objectives, unpacking customer needs, and building strategic design systems that can improve experiences across channels. You’ll design for a positive impact on a customer’s experience, but with a keen focus on technical feasibility and viability for our clients’ business. From there, you’ll create interactive prototypes, detailed wireframes, and specifications - whatever is necessary to communicate design and give our clients an awesome experience. You’ll help see projects through to completion, collaborating during creative ideation, development, launch, and optimization.

This role focuses on strong collaboration with our Strategy, Project Management, Client Services, Technology, and Creative teams. You’ll also have the full support of your surrounding UXers, on one of the largest and most diverse XD teams  in the agency world. 

While research and design are large components of the job, you’ll also be energized by the opportunity to collaborate on strategic CX planning, design and facilitate workshops, and present your experience strategies to gain alignment and consensus to move projects forward, both internally and with clients.

While no two projects are alike, we typically work on websites, iPad apps, and web-based applications, providing patients and healthcare professionals with the information they need to help make more informed decisions. Think you fit the bill? We’re excited to hear from you!

• 3 - 6 years experience in UX, spanning both research and design

• An aptitude and/or background in designing technically-focused solutions and a passion for the details, including specifying functional requirements

• Proven information architecture, interaction design and prototyping skills across devices and form factors

• Proficiency with current industry design and collaboration tools such as Figma, Sketch, and/or Axure RP (for prototyping)

• Strong track record of planning, executing, and reporting on UX research efforts such as usability testing, tree testing and card sorting

• Familiarity with design systems, accessibility, and underlying web technologies

• Experience with managing multiple stakeholders, both internally and externally

• Exposure to working within an agency setting or equivalent fast-paced environment

BONUS - not required: Experience working in healthcare, health tech, biotechnology or pharmaceutical industries

• Intensely curious, humble, and open to continuous learningExcellent communicator that can convey complex ideas succinctly and clearly

• Thorough and detail-oriented in requirements gathering and designs

• Strategic, critical thinker who follows a systematic and rigorous approach to problem solving

• An analytical mind that understands the context of web metrics and marketing performance

• Comfortable making assumptions to provide options for solutions, sometimes in contexts without clear direction or having all the details

• Comfortable facilitating collaborative design workshops internally and with clients

When you apply, please provide a copy of your resume along with samples of UX strategy or design work (case studies, reports, wireframes, and/or functional annotations) that you’re proud of, either in a PDF document or a link to an online portfolio.

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.