Salesforce Marketing Cloud Architect, Toronto

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About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

Our technology group is at the heart of this transformation and we’re looking for someone to join our highly creative and ambitious team of CRM technology experts as a Salesforce Marketing Cloud Architect!

 

You will be part of a small, highly creative team responsible for conceptualizing and developing key components of new and exciting campaigns using cloud technologies such as Salesforce Marketing Cloud to drive  business value with personalized, data driven, content experiences. 

You will define and build solutions alongside our technology team, build/manage integration endpoints, evangelize technology solutions as appropriate and identify where these solutions can be most effectively leveraged in our client’s organization.  Your main focus will be the solution architecture, application design, development and support of Salesforce Marketing Cloud (SFMC) and integrations into other technology platforms.

We combine the art of content and the science of experimentation to power best-in-class, coordinated customer and prospect experiences across digital and traditional marketing channels.

Specific Duties and Responsibilities:

  • Demonstrate a solid technical understanding of Salesforce Marketing Cloud standard methodologies and functionality including Email studio, Mobile Studio, Automation studio, Journey Builder, Interaction Studio, Ad Studio and Audience Builder
  • Collaborate with key business stakeholders to communicate best practices and to create, enhance, and develop effective Journeys
  • Lead client workshops to facilitate best practice solutions and designs for marketing automation 
  • Translate business requirements/user stories into a practical, scalable solution that leverages the functionality and best practices of SFMC
  • Create solution documentation and specifications jointly with the other architects and business systems analysts
  • Coach and guide team members in the execution of a complex Journey set up and development, SMS campaigns, mobile app notifications, data model development and SFMC APIs 
  • Lead setup of short code application process and SMS setup for mobile studio
  • Provide expert technical support on the platforms
  • Provides expert consultation HTML code development, Ampscript code, and CSS
  • Leverages baseline SQL knowledge for the purpose of segmentation.
  • Creates appropriate templates and models for reuse
  • Develop custom components for use in journey builder
  • Assist with integrations between any technologies to Salesforce Marketing Cloud
  • Ensures the highest quality of all outputs through unit testing.
  • Comfortable working independently with little or no supervision while maintaining a high level of efficiency, within a distributed remote and global organization
  • Consults with marketing technology partners to integrate existing or future data/technologies to meet business needs

Qualifications:

  • Bachelor’s degree in Information Technology Management or related discipline or equivalent 3-5 years of direct experience with Salesforce Marketing Cloud
  • Must possess excellent verbal and written communication skills
  • Strong and effective relationship builder with the ability to influence across technology teams and collaborate effectively with senior executives
  • Experience with Agile delivery methods is required
  • Omnichannel marketing integrations (Social, SMS messages, Chat)
  • Real time marketing, Streaming API’s / REST / SOAP / BULK
  • Automation Studio, Ampscript, Database integration, Database management, custom dev journey components  
  • Certified Salesforce marketing cloud system Administrator and Developer
  • Demonstrable aptitude in SQL or AMPScript (language specific to marketing cloud) 
  • Demonstrable aptitude in HTML, CSS, and/or JavaScript
  • Demonstrable expertise in Content Builder, Journey Builder, and Automation Studio
  • Demonstrable expertise in Salesforce CRM reporting & analytics
  • Experience with mobile app SDKs and API integrations
  • Familiarity with HTML, XML, CSS and JavaScript
  • Familiarity with security standards such as TLS, SSL, data encryption
  • Experience with REST/SOAP API integrations
  • Experience with one Customer Data Platform (Salesforce CDP, Adobe Experience Platform, Segment, etc.) a plus

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Equal Opportunity

Klick embraces diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, disability, age, marital status, or family status. If you require disability-related accommodation during the application or interview process, simply let us know and we’ll work with you to ensure you have a positive experience.