Operations Coordinator, Summer 2026

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Company Description

The The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Omnichannel Enablement Craft

Omnichannel Enablement brings channels, data and technology together to create consistent, coordinated, and measurable experiences across every touchpoint. The craft builds omnichannel vision and roadmaps, aligns media, platforms and analytics, and turns strategy into practical, scalable solutions that improve journey effectiveness and measurement across the ecosystem. You’ll work cross-functionally — running co-creation workshops, defining capabilities, and helping teams operationalize platforms, data and technical delivery to solve complex, real-world problems. This craft includes consulting, analytics, solution delivery and technical/platform delivery functions focused on making omnichannel work end-to-end.

Job Description

The Operations Coordinator intern supports Business Operations within Omnichannel Enablement by transforming ambiguous requests into clear reporting, reliable data models, and scalable ways of working. This role partners closely with Operations and Craft leaders to build KPI dashboards, strengthen data accuracy, and document operational standards. It is designed for a business-minded systems thinker who enjoys working with data and learning new tools quickly.

Internship Term: May - August, 2026

What You’ll Do

  • Build and maintain KPI dashboards in Looker Studio to support OE leadership visibility and decision-making
  • Develop advanced Google Sheets models and structured reporting tools using formulas, pivot tables, and defined logic
  • Validate datasets, troubleshoot inconsistencies, and implement repeatable quality checks to improve data reliability
  • Translate stakeholder questions into measurable KPIs, structured definitions, and clear visualizations
  • Document operational workflows, reporting standards, and data definitions to create reusable “single source of truth” processes
  • Support automation initiatives (e.g., Google Apps Script or workflow improvements) to reduce manual reporting tasks
  • Collaborate with cross-functional teams including Resource Management, Technology, Analytics, Data Solutions, and Consulting

Qualifications

Required:

  • Graduating by April 2026 or graduated within the past two years from a program in Business, Commerce, Operations, Analytics, or related program.
  • Advanced Google Sheets experience (e.g., nested formulas, lookups, pivot tables, structured models) with ability to clearly explain how models function
  • Experience working with structured datasets (academic projects, internships, or work experience), including cleaning, validating, and organizing data
  • Demonstrated experience building at least one dashboard, reporting output, or KPI tracker used by others for decision-making
  • Ability to convert ambiguous requests into clear problem statements and practical reporting solutions
  • Experience documenting workflows or processes in a way others can follow and reuse
  • Strong written and verbal communication skills with evidence of collaborating across teams

Desired:

  • Comfort and enthusiasm for using AI as a regular part of how work gets done
  • Experience building dashboards in Looker Studio or similar data visualization tools
  • Basic SQL knowledge (e.g., simple SELECT, WHERE, JOIN queries) and/or exposure to BigQuery
  • Exposure to operational metrics such as utilization, capacity, forecasting, or efficiency
  • Experience with Google Apps Script or other lightweight automation tools
  • Experience in a professional services, consulting, or agency environment

Additional Information

This posting is for a newly created role at Klick. The base salary for this position is CAD 55,000 per year and will be determined based on several factors such as a candidate’s work location, their unique skill set, education, and prior experience.

Our Commitment to Inclusion

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us. Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

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Equal Opportunity

Klick embraces diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, disability, age, marital status, or family status. If you require disability-related accommodation during the application or interview process, simply let us know and we’ll work with you to ensure you have a positive experience.