Technical Support Specialist - 3 month contract

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About Klick Consulting

It’s an exciting time to join Klick Consulting. Health organizations are facing an increasingly complex business landscape that’s changing at an accelerated pace. New technologies are emerging rapidly, government regulations are shifting, the face of competition is changing, and the workforce is more dynamic and empowered than ever. Klick Consulting prides itself on helping clients navigate their problems by taking them from strategy to solution, often testing our results in the market. 

You can learn more about the Klick Consulting team here: https://consulting.klick.com/

Job Details

Title: Technical Support Specialist

Location: Toronto, hybrid 2 days/week, potential for 100% remote

Employment type: 3 month contract, potential to extend

Hours per week: 40 hours, on call 10am - 6pm ET

Start date: ASAP

Job Description

We’re seeking a dedicated and responsive Technical Support Specialist to provide real-time technical support for a web-based platform. The successful candidate will be the first point of contact for incoming support requests from users and will use problem solving skills to troubleshoot technical issues. This role will provide hands-on, real-time support with prepared technical tools and the successful candidate will also be able to navigate databases and run queries as needed.

Key Responsibilities:

  • Serve as the first-line support contact for technical issues between 10am - 6pm ET
  • Immediately respond to phone calls and resolve access and authentication issues
  • Accurately log and document all support interactions
  • Perform supplementary offline tasks, such as documentation and technical preparation, during low activity periods

Requirements:

  • Must be proficient in navigating and querying PostgreSQL databases using tools such as DataGrip, pgAdmin, or similar database management interfaces
  • Experience executing command line NodeJS scripts
  • Strong technical troubleshooting skills with ability to follow detailed procedures
  • Comfortable working in a high-responsiveness environment - you must be reachable during on-call hours
  • Strong interpersonal and communication skills - calm under pressure, clear on the phone
  • Ability to manage downtime productively by contributing to documentation or related work
  • Available for a full 40-hour work week, even if hands-on support time is low
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Equal Opportunity

Klick embraces diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, disability, age, marital status, or family status. If you require disability-related accommodation during the application or interview process, simply let us know and we’ll work with you to ensure you have a positive experience.