Digital Librarian - 12 month contract(August start)

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

About Our Creative Craft 

The Creative team features an incredible array of experienced, fearless, smart visionaries, capable in all media and technologies, and united by a common goal: to build brands that solve a human need. It requires hard work, a healthy dose of imagination, and a passion for craft to make work that stands out in the world. We’ve got super-smart, friendly, and caring people who put their hearts and souls into the clever work that they create for our clients in order to deliver thoughtful creative messaging to the patients they serve. And the best part? We have a ton of fun while doing it. 

Job Details

Employment type: 12 month contract, maternity leave coverage

Target start: mid August 2024

Location: hybrid, 2 days in office in Toronto

Job Description
The Digital Librarian is responsible for managing the overall strategy, implementation and workflow of the Digital Asset Management systems for Klick globally. Overseeing the day-to-day activities associated with the taxonomy, metadata, retrieval and cataloging of all assets including images, audio tracks, video clips, iconography, client logos, fonts, as well as final project files and usage tracking (as required). This role will work closely with the Business Affairs team, Art Producer, producers, project managers, and account management teams.  This role reports to the VP, Business Affairs.

Does the following describe you?

  • You love working in a highly collaborative, cross discipline team
  • You are no stranger to pressure and work confidently and independently through difficult situations
  • You are a consummate professional and represent Klick not just creatively but also in experience, insight, and attitude
  • You are a networker – building good cross-working relationships with the wider Klick network of partners
  • You own and troubleshoot problems and provide solutions by working with key internal contacts to maintain the integrity of the work
  • You are a communicator and keep the team in the loop when it comes to project status and completion
  • You like people and play nice with others

Core responsibilities include:

  • Acts as in-house advocate and expert in Digital Asset Management for Klick globally
  • Training and support for all DAM stakeholders and users in efficient and accurate use of internal DAM systems
  • Optimize meta-tagging and archival workflow processes
  • Create processes and procedures for all employees to follow pertaining to content management, file management and usage tracking
  • Establish and maintain user access permissions to assets and licensing documentation
  • Ensure comprehensive client asset libraries are uploaded including logos, creative assets, licensing documents, and any pertinent final versions of completed work
  • Understand font management and licensing, while educating internal teams on font licensing needs to satisfy client projects
  • Recommend and adapt to changes and improvements across the organization and client group needs as required
  • Ensuring up-to-date and accurate recording of usage rights for all assets
  • Hand off client projects, working files, and supporting licensing documentation by uploading to client’s DAM for market localization
  • Provide consultation and subject matter expert services for interested departments and clients
  • Create and maintain process documents, guides, and standards of practice documentation for all of the above
  • Consistent communication with non-Production teams such as Client Services, Project Management, and Medical Editors

Required skills:

  • Advanced organization, strong attention to detail and time management skills
  • Excellent written and oral communication skills
  • Knowledgeable of a variety of digital media asset types (images, photography, video, audio and design files), comfortable with GSuite, and eagerness to adopt Klick’s proprietary intranet
  • Demonstrate strong Initiative – self-starter
  • Ability to troubleshoot and problem solve – solution provider
  • Ability to manage, grow, and maintain relationships with internal & external customers and suppliers
  • Team player with excellent interpersonal skills


  • Bachelor’s degree
  • Basic understanding of licensing and usage terms
  • Minimum 3 years of Digital Asset Management experience
  • Agency experience is preferred but not required
  • Pharma background is an asset, but not required
  • Knowledge and usage of Veeva Vault PromoMats an asset but not required

What makes Klick different?

You’ll work on numerous multi-million dollar brands—the size and breadth of the accounts here are incomparable to most agencies. We believe in putting our people first, and always make that our priority. This and our other timeless principles have made all the difference in our over two decades of success. By having an entrepreneurial spirit, playing the long game, considering outcomes over optics, and solving challenging problems through our hacker roots, we live our difference in all that we do. You’ll get to experience a high level of trust and be given the freedom to make decisions, judgment calls, and function with autonomy. If you have an idea, run with it! You’ll be encouraged to let your entrepreneurial spirit flourish and you’ll work with incredible teams that you can learn from, contribute to, and who will support you every step of the way!  

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Equal Opportunity

Klick embraces diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, disability, age, marital status, or family status. If you require disability-related accommodation during the application or interview process, simply let us know and we’ll work with you to ensure you have a positive experience.