User Experience Director (Toronto)

Hey there!

Are you obsessed with User Experience Design? Do you find yourself evaluating every website and mobile app you use? Are you passionate about leading a team of capable UXers to new heights? If so, you could be the next UX Director to join the team here at Klick.

Our team is responsible for putting (digital) pen to (digital) paper and bringing to life the solutions Klick delivers. That means we get inspired by conducting customer research, working closely with clients, and collaborating with internal teams to create awesome digital experiences across websites, applications, and mobile apps.

I’m looking for a Director-level UXer to join my team immediately. In the role, you’ll provide UX thought leadership, identifying clients’ business objectives and help shape how users interact with their brands. You’ll be crafting research strategies and design approaches, while putting the customer in the center of everything you do.

In addition to client-facing deliverables, you’ll be managing and mentoring a team of talented UXers and ensure their careers are growing and the work they deliver is top-quality.

Of course, you’ll still get your hands dirty at the project level by conducting UX research, creating sitemaps, detailed wireframes, diagrams and clickable prototypes – whatever is necessary to communicate solutions and give our clients an awesome experience. You’ll then help see projects through to completion, from creative ideation to development to launch.

Along with leading and delivering best-in-class UX design work, you’ll be expected to educate clients and colleagues on the benefits of UX service offerings and generating opportunities to expand UX’s footprint within your portfolios.

Here’s what I’m looking for:

A tangible and infectious passion for designing extraordinary user-centric experiences
Proven ability to lead UX design work while encouraging collaboration across internal and external teams
Ability to mentor and confidently delegate to UX practitioners on your team
Advanced information architecture and interface/interaction design skills
Awesome presentation skills with a natural ability to inspire confidence both internally and in front of clients
Strong track record of organizing, facilitating and reporting on UX research
Deep understanding of underlying web technologies and usability principles across desktop, touch, and mobile platforms
Hands-on experience with Axure, Visio, or similar prototyping tool
Proven experience organizing and facilitating UX activities such as experience mapping and usability testing
HCI training would be an asset
8-10+ years of relevant UX-focused experience

When you come in to meet with us, I’d love to see some samples of UX work you’ve led in the past. I want to hear about your experience with previous UX design challenges and how you overcame them. I want you to tell me about big wins, like that time you wowed the client in person or delivered a great product. I’d also really like to find out more about you – what you love and hate in the agency world.

Think you have what it takes? We move fast, so apply quickly.

Thanks for your time!


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Our people are awesome. And we’ve noticed that awesome people know other awesome people. Employee referrals are our single largest and most successful source of candidates here at Klick.

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Change Your Reality

Over Twenty years ago, Klick Health set out with a bold vision and a simple promise: to shape the future of digital health. Today, we’re the No. 1 independent digital health agency in the world. And we’re growing. Fast.

So, if you like to work hard and have some fun while you’re at it, we’re always on the lookout for exceptionally talented people. Take a look around and see how working at Klick is radically different.

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