CRM Campaign and Data Operations Specialist

We’re looking for a CRM Campaign and Data Operations Specialist to join our team!

My name is Shawn Moniz and I lead the Campaign and Data Operations team here at Klick Health. It’s a very exciting time for us – we’ve won a ton of new clients recently and they’re all eager to elevate their engagement programs through direct and customer relationship marketing. We have no shortage of database platforms, marketing automation software, email deployment vendors and third party data providers in the mix, a virtual playground for anyone that loves data like I do. And perhaps that is you! We are looking for a creative problem solver who is passionate for data, has an extraordinary attention to detail, can work efficiently but also ensure that every campaign that goes out the door has our seal of quality.

Joining a team of top-notch campaign and data specialists, you will work closely with relationship marketers, analysts, campaign data specialists and technologists, building and maintaining relationships within the organization as well as with clients and vendors to ensure seamless operation of our clients programs. You will soon become the expert on one of our clients’ most valuable assets – the repository of their customer data.

You will be responsible for helping define the requirements as well as manage the set up, deployment, and monitoring various email programs for our clients. You will work on a number of projects and assignments with different teams within the organization to enable our direct and CRM marketing programs. The role may have some client-facing responsibilities and will require you to be comfortable presenting and participating in group settings. You will become an enthusiastic subject matter expert on a number of marketing automation platforms and an advocate for campaign and data management within the organization.

As a Campaign and Data Operations Specialist, your role will require you to:

  • Support the CRM Solution Architects to develop Business Requirements Documents including, but not limited to, data management, campaign segmentation, campaign decision trees, test and control segments, list generation and deployment criteria.
  • Manage campaign execution and performance leveraging existing Klick or client process or platforms.
  • Perform data extracts based on Analytics requirements documents using SQL.
  • Analyze data sets using SQL to determine data quality, ensure data accuracy and to test programs.
  • Adhere to and monitor adherence to industry standards regarding privacy, commercial communications and data security.
  • Work as part of a larger team to implement processes, data strategy, data management, analytics data access/pulls.
  • Help explore new campaign and data tools and processes to increase efficiencies, speed executing, increase quality controls, simply engagements, etc.
  • Identify new opportunities for using and acquiring data to better meet the needs of our clients.

Qualifications:

  • 1-3 years working with data preferably in a corporate setting or equivalent academic experience; campaign, data operations or reporting experience is an asset.
  • Relevant university degree in Business, Marketing, Statistics, Mathematics or Information Technology OR equivalent work experience in a technical or business/technical blended field.
  • Experience creating business requirements documents (BRD’s) or other relevant campaign documentation
  • Experience performing list pulls using SQL.
  • Experience with relational databases, tools and constructs (such as SQL, SAS, Access and MicroStrategy).
  • Knowledge of Google Analytics, Omniture, or other web reporting tools is a plus.
  • Exceptional attention to detail.
  • Excellent time management skills – the ability to multi-task, meet tight timelines and be flexible in adapting processes to meet project needs.
  • Sound analytical, organizational and problem solving skills.

We are looking for superstars who are ready to jump in and take responsibility for some amazing marketing campaigns. If you have read through this job description and think this might be a great role for you kick off your career by leveraging your training and love for data in field of marketing, then please let us know. We look forward to meeting you!

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